Return & Refund Policy

Items Eligible for Return

We accept returns for the following reasons. Items must be reported within the return window.

• Damaged or defective products upon delivery
• Wrong items delivered (different from order)
• Expired or near-expiry products
• Tampered or broken packaging
• Missing items from a placed order
• Significant quality difference from description

Items Not Eligible for Return

The following categories cannot be returned due to hygiene and perishability concerns.

• Fresh fruits and vegetables (unless spoiled on delivery)
• Opened or used dairy products
• Perishable items after 24 hours
• Products without original packaging
• Items purchased on final sale or clearance
• Change of mind (non-defective items)

Time Limits for Returns

Step-by-Step Return Process

Follow these steps to initiate a hassle-free return. Our team will guide you through the process.

1. 1
   Contact Us — Reach out via phone, email, or your account dashboard within the return window.
2. 2
   Provide Details — Share your order ID, reason for return, and photos of the item if it is damaged or incorrect.
3. 3
   Approval — Our team will review your request and respond within 24 hours with approval or clarification.
4. 4
   Pickup Scheduled — Once approved, we will arrange a free pickup from your delivery address at a convenient time.
5. 5
   Inspection — Returned items are inspected to verify the return reason. This typically takes 1–2 business days.
6. 6
   Refund Issued — Upon successful inspection, your refund will be processed within 3–5 business days.

Refund Methods & Timelines

Refunds are issued via the original payment method wherever possible. Processing times may vary depending on your bank or mobile wallet provider.

Partial Refunds

In some cases, a partial refund may be issued:

• Only part of the order was affected (e.g., one item out of many was damaged)
• Item shows signs of use but is still being returned for a valid reason
• Original packaging is missing but item itself is eligible for return

Order Cancellation

You can cancel your order directly from your account under My Orders, provided the order is still in Pending status.